Kortenbosch starts provocatively. And he resonates with all of us in the L&D business when he asks us whether we want to be part of the problem or of the solution. We fully agree with his appeal:
“We need to stop being a course factory and start building learning and performance solutions that work for the long term.”
His 20 questions guide agencies and companies alike. With the help of his questions, Kortenbosch encourages the reader to get to the bottom of the problems and develop solutions that work.
His questions address which problem should actually be solved or which changes should a training achieve. And it is precisely in this regard that Kortenbosch’s words hit home:
Upgrade your learners, not your training!
His book contains 20 practical questions that companies and agencies, working hand in hand, must answer before delving into the development of training measures. With every question, Kortenbosch provides the appropriate background and assistance to encourage the joint discussion and resolution.
Here are some examples:
- What is the problem or change you are trying to address?
- Do you have an idea for a solution in mind already?
- What would be the impact on the organization if we do nothing?
- How can we measure the impact of the solution?
